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I did want to tell you that I was very impressed by the way you handled my problem this morning. In our Customer Service classes, we teach that screwing up is not necessaritly a bad thing. It often provides opportunities to impress customers with your thoughtfulness and competnce that otherwise would simply be taken for granted. Thanks again -- and don't ever change a thing that you do!

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Schedule - Alliance Baltimore 2009

November 12, 2009
Baltimore, MD

November 11, 2009


2:00 pm - 6:00 pmATTENDEE REGISTRATION/BADGE PICK-UP
All Participants are welcome to pick up their badges and directory at this time. There is no admission to the trade show area till Tuesday morning at 7:30 am.
2:00 pm - 6:00 pmEXHIBITOR REGISTRATION/MOVE-IN
Exhibitors are encouraged to set up their exhibits during these hours.

November 12, 2009


6:00 am - 7:30 amEXHIBITOR REGISTRATION/MOVE-IN
Exhibitors are encouraged to set up their exhibits during these hours.
7:30 am - 9:00 amEXHIBITS OPEN ALL DAY/CONTINENTAL BREAKFAST
8:00 am - 8:30 amOPENING REMARKS
Let's get the day started with a bang!
Moderator: Marlo Johnson, MBE Compliance Manager, Maryland Motor Vehicle Administration 
Speaker: Lisa McDonald, Director, Business Enterprise and Technology Services, MD Dept. of General Services' eMaryland Marketplace Program 
8:30 am - 8:45 amATTACK THE DAY! PREPARE YOURSELF
Get your pens poised and your paper positioned as Beverly Kuykendall outlines how to make the most of the myriad of opportunities that lie just beneath the surface of the Alliance Conference. Don’t walk away empty handed by not having a solid conference strategy. How to make the most of your day, has become one of the most important and thought-provoking segments of the Alliance Conference. Be there, on time, and at the beginning when Beverly opens the conference breathing new life into the idea of small business and federal contracting! When was the last time that someone handed you something of value and said, “The rest is up to you!” When was the last time that a brand new key worked the first time? The offer being made to you by the Alliance is just that. The Alliance Baltimore Conference combines the right people in the right place to make the most of their time to move a step or two further toward their goal of becoming a government contractor.
9:00 am - 10:30 am1. GETTING ON THE GSA SCHEDULE
View PowerPoint Presentation
This is a beginner's course open to all businesses who are considering doing business with the Federal Government, new to the federal business process or those who simple want a refresher session in the federal procurement process. The objective of the training is to review the federal procurement process; explain terms & definitions, go over the “how to get on schedule” process, as well as review the basic preliminary step involved in doing business with the Federal Government.
Speaker: Helena Koch, US General Services Administration 
9:00 am - 10:30 am2. PROCUREMENT BASICS - ARE YOU READY TO DO BUSINESS WITH THE GOVERNMENT?
View PowerPoint Presentation
Are you ready to do business with the government? Discover what you need to do and the resources available to your company in that process. Learn techniques for preparing bids and writing proposals.
Speaker: Arthenia LeFlore, Maryland Technical Assistance Program (MD PTAP) 
Speaker: Morgan Allyn, Procurement Specialist & Training Coordinator, Maryland Procurement Technical Assistance Program (PTAP) 
10:00 am - 12:15 pmMATCHMAKING MEETINGS
10:45 am - 12:15 pm3. WHAT ARE PRIME CONTRACTORS LOOKING FOR?
Have your questions answered by a panel of Prime Contactors. What are specific prime contractors looking for? Do you take advantage of subcontracting opportunities? How do you find opportunities? How do you establish strategic alliances with Large Prime Contractors?
Moderator: Alison Tavik, Public Relations Manager, MDOT/ Office of Minority Business Enterprise 
Speaker: Joanna Harmon, Whiting-Turner Contracting Company 
Speaker: Jan Dreisbach, Senior Associate, Booz Allen Hamilton 
Speaker: Diane Dempsey, Director, Socio-Economic Programs, BAE Systems 
10:45 am - 12:15 pm4. DOING BUSINESS IN MARYLAND
Become aware of the opportunities available to small businesses on “Doing Business in Maryland” with State, county and local municipalities. This roundtable format is a guide to discuss how to access websites and venues for small businesses to enable them to discuss various value added services, programs and future prospective business .
Speaker: Dennard Covington, Outreach Supervisor, Maryland Dept of Transportation 
Speaker: Howard McLain, Outreach & Training Coord. & Administrator, Dept. of General Services' eMaryland Marketplace Program 
12:30 pm - 1:45 pmLUNCH AND SUCCESS STORY
Learn from the best! How do you become a successful government contractor.
Speaker: Richard Otero, President, EZCertify.com 
2:00 pm - 3:45 pmMATCHMAKING MEETINGS
2:00 pm - 3:30 pm5. MAKING DOLLARS AND SENSE OF SMALL BUSINESS CERTIFCATIONS
Effective marketing and actually receiving a contract award from the federal government takes much, much more than being certified. In fact, the certification is only the beginning. Learn what CAN and what CANNOT be done within the federal guidelines in order for your certification to represent a strategic marketing advantage for your firm. Hear about the possibilities and prepare to PROACTIVELY market your products/services and your status as an easy procurement mechanism for the federal government! Roll up your shirt sleeves and be ready to THINK and WORK and STRATEGIZE during this federal contracting workshop.
Speaker: Beverly Kuykendall, President, FCCI Federal and Commercial Contracts, Inc., National Director, Tremco Small Business Strategic Alliance Program, TREMCO/FCCI Federal and Commercial Contracts Inc 
2:00 pm - 3:30 pm6. "BRAC" OPPORTUNITIES
What is "BRAC" (Base Realignment and Closure)? What does it mean to small businesses? Learn how your company can take advantage of these opportunities.
Moderator: Valencia Hainesworth, Conference of Minority Transportation Officials 
Speaker: Mike Hayes, Managing Director, Office of Military & Federal Affairs, MD Department of Business & Economic Development, Office of Military and Federal Affairs 
Speaker: Brian Cooper, Praxis Engineering 
3:45 pm - 4:00 pmBREAK AND DOOR PRIZE DRAWINGS
BREAK AND DOOR PRIZES
Take a break and win door prizes provided by our participants. MUST BE PRESENT TO WIN.

Prizes include:
• $100 AMEX Gift card donated by TW & Company, Inc
• $100 HOME DEPOT gift card donated by ACT Fastening Solutions
• One FREE Alliance event registration (good for one year) donated by ShoWorks Inc.
• Gourmet Gift Basket, donated by Tri-Force Consulting Services
• Blackberry "Storm" donated by Verizon

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